A2P 10DLC Readiness Questionnaire
Answer each step to gather exactly what Twilio requires for A2P 10DLC brand and campaign registration. When you finish you can copy the summary or download it as JSON and paste it into the Twilio Trust Hub.
Step 1 of 6: Business profile
17%
Carriers match these details against public and IRS records. A single mismatch is the most common reason a brand registration is rejected.
Must match your IRS CP-575 or 147C letter character for character, including 'Incorporated' vs 'Inc.'
Leave blank if you only operate under the legal name. A DBA that appears in messages should be listed here.
Nine digits from the IRS. This is the primary key carriers use to verify the brand.
Must match the entity type on file with the IRS and your state. Sole proprietors follow a different, more limited registration path.
Pre-filled as Insurance. Insurance is a regulated vertical, so campaign descriptions are reviewed closely.
Must be live and publicly reachable, and must host the opt-in form, SMS Terms, and Privacy Policy.
Street, city, state, ZIP and country as registered with the IRS. PO boxes are frequently rejected.
A reachable voice number for your business, in E.164 format (+1XXXXXXXXXX) if possible.
A real person who can legally attest on behalf of the business.
For example Owner, President, or Compliance Officer.
Use an email on your business domain; free mailbox providers weaken vetting scores.
Used if the vetting provider needs to verify the attestation.